Follow-ups, bookings and reminders that run themselves.

No. You tell us what you want solved. We handle discovery, design, build, testing and maintenance. You review each workflow before it goes live and approve every text-message template in writing.

Small businesses across Kauaʻi and Hawaiʻi: contractors and trades (plumbers, electricians, landscapers, tree trimmers, builders), hospitality, vacation rentals, property management, food and beverage, health and wellness, retail and services.

Starter and Growth: we aim to launch within 1–2 weeks of receiving your setup fee, depending on how quickly we can connect your accounts. Carrier review of your texting registration can add days to weeks. Business: the timeline is set in your statement of work.

It depends on size. For 1–2 units, Starter's lead track texts back the calls you miss, answers direct inquiries, sends booking confirmations and reminders, and asks for reviews. For 3–5 units, Growth adds cleaning-crew scheduling, handyman and vendor notifications, owner reporting, invoicing and expenses. For 6 or more units, or a team and several revenue streams, choose Business. Your booking platform, such as Hospitable or Guesty, keeps handling calendar sync; we add what it doesn't do.

Most of your lost work is a call you couldn't take from a roof or a crawl space. Starter's lead track covers a text back to every call you miss, job reminders to the customer the day before, and a review request when the job is done; or choose the get-paid track for invoices and receipt-photo expenses. Growth adds the money side: an accepted estimate becomes an invoice, receipts go out when it's paid, overdue reminders go out on their own, your crew and subs get a day-before reminder for each job, and your receipts land in your books from a photo. Builders with several jobs running at once, or a crew and an office, fit Business.

Starter's lead track covers what matters most during service: reservation confirmations and reminders, a text back when you miss a call, and a review request after the visit. Growth adds a text to the next guest when a table opens, receipt and expense tracking, review monitoring with an alert on anything under four stars, and a nightly summary of bookings and sales. Reservations keep living in whatever you use today; we confirm the connection to your reservation system and point of sale during discovery.

Your customer data is yours. It's kept in our app's database, where each business sees only its own data, and in the texting workspace we provide. Support contractors get only what they need, under confidentiality terms; the service providers that host your data are bound by security and breach-notice terms. We never sell your data or use it to train AI; we use only combined, de-identified usage statistics to run and improve the app. When we stop working together, you get 30 days to export, then we delete your app data and remove our access. We keep only the records needed to show approvals, consent and what was sent, for 4½ years after the last message (longer only while a claim is pending), protected like the rest of your data.

We monitor your workflows, and fixes are covered by your monthly fee. Response times: Starter, by email within two business days; Growth, by the end of the next business day; Business, by 9 pm for requests received by 3 pm Hawaiʻi time, otherwise by 10 am the next business day. A response means we've started work. Times can be longer during planned time off, which we tell you about in advance.

Yes, anytime. We add the automations, adjust your monthly fee and credit the setup fee you've already paid toward the new plan's setup fee. Your 3-month minimum doesn't restart. Your plan price doesn't change during your first 3 months after launch (or during any longer price lock in your proposal); after that, we change it at most once in 12 months, with 30 days' notice.

You use our app, Makani OS. Behind it we run your texts, calls and bookings on a platform we provide, plus an automation account in your name (where your plan uses one) and AI providers for the parts that read text, photos and documents. Your proposal names every service.

Plans continue month to month after a 3-month minimum. Email us before your next billing date; there is no cancellation fee. Your accounts, and the workflows in them, stay yours.

No. General excise tax (4.712%) is added as a separate line on each invoice.